Table of Contents
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- Measuring a Brand’s Attractiveness
- Ensuring Brand Safety by Filtering Podcast Content
- Enabling Predictive Lead Generation and Personalization
- Generating AI Videos and Custom Avatars with Text-Based Scripts
- Tracking Customer Sentiment on Service Interactions
- Generating Digital Images from Natural Language Descriptions
- Managing Customer Conversations via Mobile App
- Generating Written, Image, and Video Content
- Curating Mission-Critical Information for Leaders
- Ensuring Diversity in Marketing and Ad Imagery
- Providing Direction on Digital Ad Layout and Content
- Creating Fresh, Inimitable Graphics and Image Content
- Predicting Media Trends and Transcribing Speech to Text
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AI marketing companies around the world have been at the forefront of experimenting with artificial intelligence technologies for years. Through trial and error, these agencies have discovered the best use cases for AI in their work. As we head into 2023, leading agencies are still finding new ways to improve workflows, streamline operations, and effectively reach their target audiences. Incorporating AI into their strategies has become a crucial factor in achieving these goals.
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In this article, members of Forbes Agency Council share some of the most intriguing ways they have seen AI leveraged in agency work. These applications showcase the limitless potential of AI in marketing, advertising, and PR.
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Measuring a Brand’s Attractiveness
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One fascinating application of AI is its use in ranking and recommending brands based on their attractiveness to individual consumers. AI algorithms can analyze user data and preferences to determine the most appealing brands for each individual. This level of personalization is truly impressive and can greatly enhance the consumer experience. Joschka Weltgen from Compado finds this particular application of AI to be mind-blowing.
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Ensuring Brand Safety by Filtering Podcast Content
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Podcast advertisers have become increasingly concerned with brand safety. To address this, AI is being used to filter podcast content and understand context and intent. This technology goes beyond simple keyword recognition and allows brands to ensure their advertisements align with their values. Heather Osgood from True Native Media believes that this AI-powered brand safety tool will pave the way for more prominent brands to enter the podcast advertising landscape.
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Enabling Predictive Lead Generation and Personalization
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AI technology has the potential to revolutionize lead generation and personalization. By personalizing website content and calls to action based on real-time data, AI can effectively drive leads and optimize conversion rates. This approach eliminates the need for broad generalizations about customer segments and allows for more targeted and effective marketing strategies. John Keehler from RUNNER Agency sees great potential in this AI-powered personalization and lead generation technology.
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Generating AI Videos and Custom Avatars with Text-Based Scripts
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The latest and most creative use of AI is the generation of AI videos with custom avatars using text-based scripts. This technology offers a wide range of avatar styles and can produce content in multiple languages. It enables the creation of on-the-fly video presentations or explainer videos that can be used across all digital platforms. Mario Mirabella from MSM Digital finds this AI application to be both innovative and versatile.
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Tracking Customer Sentiment on Service Interactions
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Tracking customer sentiment on service interactions can provide valuable insights for sales, promotional strategies, and product research and development. AI-powered sentiment tracking tools analyze customer service data to crowdsource ideation from consumers. This approach allows businesses to tap into consumer feedback and preferences in unexpected ways. Monica Alvarez-Mitchell from Pulse Creative, LLC believes that sentiment tracking is just the tip of the iceberg in terms of how AI can be utilized.
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Generating Digital Images from Natural Language Descriptions
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AI tools such as Dall-E2, developed by OpenAI, have disruptive implications for creative studios and brands. These tools can generate digital images from natural language descriptions, allowing for quick and scalable ideation. Although still in its early stages, this technology has the potential to revolutionize the creative process. Justin Buckley from ATTN Agency finds this AI-powered image generation tool to be immensely valuable.
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Managing Customer Conversations via Mobile App
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AI can help brands manage customer conversations through their mobile apps. By tracking and analyzing customer behaviors at scale, AI algorithms can personalize the conversation and create an unprecedented level of personalization. This valuable data can inform campaign messaging, creative content, and operations. Roger Hurni from Off Madison Ave sees great potential in this AI-powered customer conversation management tool.
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Generating Written, Image, and Video Content
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Two noteworthy AI technologies are revolutionizing content creation. The first is Jasper, an AI-powered content generator that produces remarkably good marketing content. While human editing is still required, Jasper is an excellent tool for getting started or for DIY marketing. The second technology is Meta AI, which creates unique and often hilarious concepts for images and videos based on a few keywords. Jason Wilson from Strategy, LLC finds these AI-powered content generation tools to be impressive and valuable.
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Curating Mission-Critical Information for Leaders
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CEOs and business decision-makers are often overwhelmed with information. Tools like Signal AI can help reduce the information overload by curating only the mission-critical information for leaders. By providing a focused view of essential data, these tools can help CEOs make critical decisions and spur business growth. Mary Ann O’Brien from OBI Creative believes that AI-powered information curation holds promise for enhancing business decision-making.
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Ensuring Diversity in Marketing and Ad Imagery
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AI image generators, such as Midjourney, are helping marketing agencies target diverse audiences more effectively. These AI tools can generate a wide array of stock photos that represent people from different ethnicities. The output can be fine-tuned to match specific demographic criteria, providing a level of flexibility that traditional stock media sites cannot match. Fernando Beltran from Identika LLC sees great potential in using AI to ensure diversity in marketing and ad imagery.
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Providing Direction on Digital Ad Layout and Content
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AI will soon play a crucial role in providing direction for digital ad layout and content. AI systems can recommend everything from colors to the placement of people’s eyes in an ad. The data gathered during and after COVID-19, such as masked versus unmasked people, has provided interesting insights that can guide ad design decisions. Christine Slocumb from Clarity Quest Marketing believes that AI-powered recommendations will greatly enhance digital advertising strategies.
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Creating Fresh, Inimitable Graphics and Image Content
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Agencies leveraging AI-powered graphics are immensely interesting. This technology allows agencies to create fresh and unique content that cannot be duplicated. Clients and customers can easily spot stock image content, so AI-generated graphics provide a refreshing alternative. As this new AI technology continues to evolve, Bernard May from National Positions is excited to see how it will shape the future of content creation.
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Predicting Media Trends and Transcribing Speech to Text
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AI is currently being used by marketing and PR firms to predict media trends, transcribe interviews and client meetings, convert speeches into text, and monitor social media. Language processing platforms enable these agencies to quickly analyze large volumes of news articles and social media posts, providing valuable insights for their clients. April White from Trust Relations believes that AI-powered media analysis is a game-changer for marketing and PR strategies.
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In conclusion, AI marketing companies are constantly finding innovative ways to leverage artificial intelligence in their work. From measuring brand attractiveness to generating content and predicting media trends, AI has the potential to revolutionize the marketing, advertising, and PR industries. As we enter 2023, incorporating AI into agency strategies will continue to be a significant factor in achieving success in the ever-evolving digital landscape.

